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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Ashley Torres

Ashley Torres

January 10, 2025

5  out of  5
rating by Ashley Torres
"Micheal was extremely helpful he was able to get me started with a new insurance policy in a timely manner. He made it super quick and found me an affordable policy. Thank you Micheal!!"
We responded:
"Thank you for the review and the kind words about Michael! We try hard to make it easy! Let us know if we can help with anything else!"
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Krishna Khadka

January 6, 2025

5  out of  5
rating by Krishna Khadka
"Very helpful. I’ll definitely recommend State Farm to my friends."
We responded:
"Thanks for taking the time to leave a review and recommend us here at State Farm! Appreciate you!"
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TheBobby335

January 3, 2025

5  out of  5
rating by TheBobby335
"Great experience was really accommodating when it came to figuring out all the details. They ran several quotes to show us multiple options. It felt different than the usual let’s rush the process type of engagement."
We responded:
"Appreciate the review Bobby! It is always our goal to get our customers the coverage they NEED, can't do that without taking time to make sure you have all the options! Let us know if you need anything else!"
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Marie Voyles

January 3, 2025

5  out of  5
rating by Marie Voyles
"Very courteous and professional, I do recommend this agency."
We responded:
"Thanks for the review and recommendation Marie! Glad we could help!"
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Jennifer Garcia

December 20, 2024

5  out of  5
rating by Jennifer Garcia
"My Agent Johnathon quickly got me rated at a great price. Great customer service and very helpful. Highly recommended to everyone. He deserves a raise."
We responded:
"Thanks for letting me know how helpful Jonathan was and for recommending him Jennifer! "
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Ceceily Drake

December 20, 2024

5  out of  5
rating by Ceceily Drake
"Micheal has been super patient and easy going through the whole process. 10/10 recommend speaking with him!"
We responded:
"Thanks for the review and for recommending Michael! He’s great at helping people get what they need!"
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Jocelyn Tadlock

December 19, 2024

5  out of  5
rating by Jocelyn Tadlock
"Johnathan was so great and very helpful in providing a great rate that worked best for my budget to get coverage for me and my family!"
We responded:
"Thanks for the review Jocelyn! So happy Johnathan could find coverage for you and your family!! We look forward to providing you with great service, let us know if you need anything!"
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Jaime Quintanilla

December 18, 2024

5  out of  5
rating by Jaime Quintanilla
"Was very helpful Explained everything step by step Took time and answered all my questions There should be more people in this profession that help others in making the right decisions Glad I switched and got to meet you Thanks again"
We responded:
"Great to hear! We’re glad you switched too! Glad we were able to help you find what you needed. Let us know if we can be of any further help!"
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Km L

December 17, 2024

5  out of  5
rating by Km L
"Friendly, neighborhood insurance even tho' I'm not in the neighborhood. Very competent, good rates, good service. Just like the good ol' days when people were honest and caring."
We responded:
"Thank you for the kind words! It is our goal to be a good neighbor and our neighborhood extends throughout all of Texas, so you’re definitely in it! We do care about our customers, glad you could feel it. Let us know if we can help in any way!"
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JR Pacheco

December 17, 2024

5  out of  5
rating by JR Pacheco
"Great service and very helpful"
We responded:
"Thanks for the review and letting us help! Give us a call if you need anything else."
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Walker Hemphill

December 11, 2024

1  out of  5
rating by Walker Hemphill
"Only writing this review to hopefully save others from a similar experience, look elsewhere for home insurance. State Farm dropped us two months into our policy because their underwriting pulled up satellite imagery of an old shop on our property, that was supposed to be an exclusion on the policy. We had no desire to insure the old shop, but they forced us to and then gave us the chance to fix a small hole in the roof of the shop. After fixing the roof, they still declined to provide coverage due to small amounts of rust on the sheet metal of the remaining parts of the roof. All this hassle over and old shop that we didn’t want to insure in the first place, but they forced us to."
We responded:
"Walker, I am really sorry for the complications regarding our underwriting departments decision. This is/was a State Farm decision, not something our office could control. We did our best to fight for you but it is out of our control the decisions the company makes regarding risk. I'm sorry this changed your review for our office from 5 stars all the way down to a 1 star but would be happy to discuss what we could have done better on our end if you would like to contact me at the office. "
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Micci Mavill

December 9, 2024

5  out of  5
rating by Micci Mavill
"Michael is very helpful and patient with me! I really appreciate all of his help!! Would definitely recommend!!!"
We responded:
"Thanks for the recommendation and review Micci! Let us know if we can help in any way!"
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Rebecca

December 5, 2024

5  out of  5
rating by Rebecca
"Best insurance buying experience ever. Michael went above and beyond to help me and get all the coverage I needed. I’m very pleased."
We responded:
"Wow! Thank you Rebecca for the kind words. Being the best is EXACTLY what we aim for. Happy to know Michael nailed it for you!"
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Candace Seedig

December 4, 2024

5  out of  5
rating by Candace Seedig
"Fast, friendly and professional! Had my policy done in a matter of minutes and saved me some money!"
We responded:
"Thanks for the feedback Candace! Glad we were able to save you some money!"
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Janice Scales

November 18, 2024

5  out of  5
rating by Janice Scales
"Was in need if more affordable insurance on my car and home. Jonathan helped me tremendously."
We responded:
"I am thrilled Jonathan was able to take care of both your auto insurance and homeowners insurance needs! Thank you for the review, let us know if we can help in any other way!"
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Jesus Lujan

November 15, 2024

5  out of  5
rating by Jesus Lujan
"I will highly recommend Steven for any insurance needs awesome customer service"
We responded:
"Glad Stephen was able to take such good care of you! Thanks for the review!"
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Morgan Robinson

October 29, 2024

5  out of  5
rating by Morgan Robinson
"While shopping and shopping finally came across this State Farm and Mr. Jonathan Flores was AMAZING! Not only did he find us a great rate but my brother as well. He found us the best rate and we are even middle tier on the bar for insurance coverage and he even found a way to get us renters insurance and rental car coverage in our budget!! Even after calling him like 8 times because I forgot all my questions he still had such an awesome attitude and made the experience so easy! Such a great team here! Also want to shout out kaylee for always answering the phone fast and with such a positive vibe! Thank you again for all you have done for us!!"
We responded:
"Thank you so much for the kind words about Jonathan and Kaley! We always want to make sure you get what you need when deciding on coverage for your car and home no matter how many calls it takes. Thanks for the review Morgan!"
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Jacqueline Ubry

October 29, 2024

5  out of  5
rating by Jacqueline Ubry
"Helpful and very nice agent. Process was easy and done quickly."
We responded:
"Thank you for the review Jacqueline! Glad we were able to make it easy for you, let us know if we can help in any other way!"
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Rodney Anderson

October 26, 2024

5  out of  5
rating by Rodney Anderson
"State Farm is the best hands down. This was quick and fast like never before.Michael from the Lubbock office was Amazing and helped me every step of the way to make sure I could save money. If you need a insurance company go with State Farm I give the 5+ stars."
We responded:
"That’s always good to hear! Thank you for the review and welcome to State Farm!"
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Amberly Martiarena

October 19, 2024

5  out of  5
rating by Amberly Martiarena
"The moment I called State Farm for a quote, not only were they friendly but they understood what I was looking for and they aren't pushy. They have affordable rates and it's a great insurance. Get State Farm today!"
We responded:
"Thanks for the review Amberly! Welcome to State Farm!"
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Paden D

October 17, 2024

5  out of  5
rating by Paden D
"I’ve used Texas Farm Bureau for over 20 years for auto insurance but my most recent statement was the last straw. I researched 6 other carriers and decided to go with State Farm. Admittedly, most national carriers have fairly similar policies with comparable rates, it’s their customer service that is the real differentiation. Jonathan F at this branch was the most responsive and helpful of all the other companies I queried. I asked if I could meet in person and was welcomed to stop by the office to compare notes. The environment was great and I purchased my policy same day. 10/10 would recommend! Great folks, great coverage, great rates!"
We responded:
"Welcome to State Farm Paden! So nice to hear Jonathan was able to demonstrate that good neighbor spirit and take great care of you. Let us know if we can help in any way!"
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Samantha Castillo

October 17, 2024

5  out of  5
rating by Samantha Castillo
"Very Helpful saved Money did not take but 10 minutes to switch everything over would recommend!"
We responded:
"Thanks for the recommendation Samantha! Glad we were able to save you some money!"
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Michael Gordy

October 11, 2024

5  out of  5
rating by Michael Gordy
"Michael was great! Been with gieco for years they kept going up. Talked to Michael I ended up saving $73 a month"
We responded:
"Thank you for the review Michael! Michael is excellent at finding the right discounts to save our customers money! Glad he was able to help you!"
Profile photo of Alec Apple

Alec Apple

October 4, 2024

5  out of  5
rating by Alec Apple
"Jonathan was of great help and got us what we needed and is all around good family man he is our go to guy for all our insurance needs. Give him a call and he will get you set up"
We responded:
"So glad Jonathan was able to meet your insurance needs! Give us a call if you need anything else!"
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adam walls

October 4, 2024

5  out of  5
rating by adam walls
"Johnathan is a prime example of what you need in an insurance agent he’s kind, friendly he was able to answer every question I asked and willing to help with anything and everything you need"
We responded:
"Thank you for the kind words about Jonathan. We are always willing to help, give us a call if you need anything else!"